- UK Finance CEO responds to Which? letter regarding the launch of the Authorised Push Payment Scam Voluntary Code(the Code)
- S&P Global Ratings publishes report headed "Islamic Finance And ESG: The Missing 'S "
- A group of banks join with SWIFT to test real-time gpi cross-border payments in Europe through the Eurosystem’s TARGET Instant Payments Settlement (TIPS)
- HSBC is adopting Globality’s innovative AI-based platform for sourcing and procurement of services
- lastminute.com working with Mastercard and Divido on a new instalment payment solution when booking travel
- Banking Trojans increasingly problematic for businesses says cyber experts Beazley
- Currencycloud and start-up Evarvest in new partnership expired
- Habito CEO comments “Despite house prices slowing down, recent Habito research shows cost is the biggest concern for would-be buyers across the UK" expired
- Marqeta $260m funding announced expired
- Monese brings Apple Pay in further markets to its customers expired
- Monzo reaches two million customer level expired
- Paragon's Asset finance business continues to grow its loan book expired
12th March 2019
FCA confirms increase in Financial Ombudsman Service award limit
The Financial Conduct Authority (FCA) has confirmed that the Financial Ombudsman Service will soon be able to require financial services firms to pay significantly more compensation to consumers and businesses.
From 1 April, the current £150,000 limit will increase to £350,000 for complaints about actions by firms on or after that date. For complaints about actions before 1 April that are referred to the Financial Ombudsman Service after that date, the limit will rise to £160,000.
The FCA has also confirmed that both award limits will be automatically adjusted every year to ensure they keep pace with inflation.
The new award limit will come into force at the same time as the extension of the service to larger small and medium-sized enterprises (SMEs). These are firms with fewer than 50 employees, annual turnover of under £6.5m, and an annual balance sheet total of under £5m. An additional 210,000 SMEs will be able to complain to the Financial Ombudsman Service.
Andrew Bailey, Chief Executive of the FCA, said: "Consumers and small businesses struggle with the cost and time needed to take firms to court, so it is essential they can receive fair compensation from the Financial Ombudsman Service when things go wrong.
“We have listened carefully to the feedback we have received and believe our approach is right and will bring benefits to both the consumers and micro-enterprises currently eligible for the ombudsman service and the small businesses that will become eligible in April."