11th February 2020

EIOPA is launching an EU-wide thematic review looking into consumer protection issues with mortgage life and other credit protection insurance sold through banks
Trend

The European Insurance and Occupational Pensions Authority (EIOPA) is launching an EU-wide thematic review looking into consumer protection issues with mortgage life and other credit protection insurance sold through banks.

Mortgage life and other credit protection insurance, when adequately developed and targeted, can be beneficial for consumers, offering policyholders and their estates protection in the event that they become unable to pay a loan.

Despite the benefits, national competent authorities have reported issues and risks related to these types of insurance products that may lead to consumer detriment, as reported in EIOPA’s 2019 Consumer Trends Report. These risks include unmitigated conflicts of interests, aggressive sales techniques and high commissions.

To explore these issues better, EIOPA is organising a roundtable with external stakeholders that will take place on 5th March at EIOPA premises. The aim is to consult and collect input from external stakeholders on:
-Issues and risks with the insurance products within scope;
Business models used to manufacture and distribute these products and underlying conduct risks, addressing also the different corporate arrangements arising between insurers and banks;
-Potential benefits for consumers, insurers and banks;
Market practices that could lead to consumer detriment;
Developments and trends in recent years.

Gabriel Bernardino, Chairman said "We are launching a comprehensive thematic review on mortgage life and other credit protection insurance sold through banks." This is a growing area of concern, brought to light through our monitoring of consumer trends. Through this review, we will identify and assess the risks and the potential detriment that consumers face and take the necessary steps to address them. Protecting consumers is central to our work and where we see areas of consumer detriment, we will take action."