Of Special Interest


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26th July 2011

UK banks retail market share

John Gilbert Financial Research reports on the change to retail banking market share in the UK. Market share is defined by survey from adults who report having a Main Financial Service Provider. The top 10 providers listed below account for 89% of the total.

Lloyds TSB market share appeared to take a dip during the year and then rise back to a position close to where it was last summer. Santander, despite the heavy criticism of its complaints level and complaints handling was one of the major gainers. Nationwide, Royal Bank of Scotland and Co-operative made significant gains. Main losers were HSBC and Barclays.

Main Financial Service Provider
4 quarter moving averages
As at Jun-11 Mar-11 Jun-10
% % %
Lloyds TSB 17.6 16.1 17.5
Barclays 15.8 15.9 16.5
NatWest 11.4 12.0 11.3
HSBC 10.7 10.6 12.3
Halifax 9.5 9.2 9.7
Santander 9.1 8.6 7.9
Nationwide 5.9 6.4 5.1
Royal Bank of Scotland 3.2 2.9 2.8
Bank of Scotland 3.0 3.5 3.4
Co-operative Bank 2.3 2.0 1.8

Lloyds Banking Group 30.2 28.8 30.6
RBS Group 14.6 14.9 14.1

(Lloyds Banking includes Lloyds TSB, Halifax and Bank of Scotland and RBS Group includes Royal Bank of Scotland and National Westminster).

Source: GfK NOP / JGFR ( http://www.jgfr.co.uk/) from a base of 8,000 based on the last four quarters data.