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11th October 2011

UK websites compared for speed and how it affects purchase

Banking Technology and Compuware have teamed up to investigate how performance affects their choice of financial services provider and attitudes towards the providers. The research is of the UK providers.


The research uses Datamonitor Financial Services, a sister company of Banking Technology and Gomez Network, a part of Compuware.

"We measure response time, availability and consistency from the "outside-in" using the Gomez Network which features more than 150 high-bandwidth "backbone" locations and more than 150,000 actual end-user "Last Mile" locations around the world. This real-world view of Web page and application performance helps companies better understand the experiences being delivered to their customers," says Mark Gunn, marketing director for Compuware's Gomez.

Gomez produces constantly updated tables showing banking website response time, availability and consistency. The purpose of the research is to find out to what extent customers' decisions are affected by such factors so that banks will be able to react appropriately.

The purpose of the research is to find out to what extent customers' decisions are affected by such factors so that banks will be able to react appropriately.

To see the results by UK provider:

- From backbone: http://www.gomez.com/uk-banking
- for the 'last mile': http://www.gomez.com/uk-banking-last-mile

The company produces benchmarks for many financial sectors worldwide many of which can be viewed from the Gomez web site.